SignatureRx, a product of Members Health Inc. ("MHI"), is committed to protecting the privacy of all individuals who use our virtual healthcare services. This Privacy Policy outlines how we collect, use, store, and protect your personal and personal health information in compliance with the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy laws.
2. Information We Collect
From Patients:
Full name, email address, phone number
Appointment details (date, time, reason)
Health card information and address confirmation
Files or notes shared during consultations
From Healthcare Providers:
Name, business contact details, availability, specialization
3. How We Use Your Information
Your personal and personal health information is collected for the purpose of:
Facilitating virtual medical consultations
Coordinating care and services
Providing prescriptions, referrals, or diagnostic requisitions
Following up on medical care as needed
SignatureRx will never use your information for purposes outside those outlined above without your explicit consent.
4. Consent
We will never collect, use, or disclose your personal or personal health information without your informed consent, except as required by law. Consent may be withdrawn at any time by contacting us at support@membershealth.ca.
5. Safeguards
Physical:
No personal health data is stored on-site; all data is securely hosted by Telus in authorized Canadian facilities
Access is restricted and monitored
Technological:
Data is encrypted using AES 128-bit encryption during transmission
Information is stored on secure servers provided by Telus and AWS in Canada
Audit trails track access and are reviewed regularly
Administrative:
Our Chief Privacy and Security Officer oversees compliance
Staff and contractors are trained in privacy protocols
Regular risk assessments and audits are conducted
6. Data Retention and Destruction
We retain personal health information only as long as necessary to provide services. Upon user request, we will destroy or anonymize data in accordance with legal standards.
7. Access and Correction
Users may request access to, or correction of, their personal health information by contacting our Privacy Officer at support@membershealth.ca
8. Breach Protocol
In the event of a data breach:
We will notify affected users at the earliest reasonable opportunity
Immediate remedial measures will be taken to mitigate risk
9. Third-Party Service Providers
SignatureRx uses secure, privacy-compliant service providers for data hosting and video consultation platforms. All providers are audited to meet our privacy and security standards.
10. Contact Us
For questions, concerns, or requests regarding this Privacy Policy:
